We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
The WaterRower Natural is handcrafted in solid ash and stained honey oak for consistency of color. The wood was chosen due to its marvelous engineering properties, especially its ability to absorb sound and vibration, which enhances the WaterRower's quiet performance and smooth operation. Ash, like all woods used in the construction of the WaterRower, is a premium hardwood with incredible longevity and dimensional stability. In addition, the wood is harvested from replenishable forests and is hand finished with Danish oil to provide a deep luster.
The Water Rower comes partly preassembled in two large boxes. The assembly instructions are reasonably good, and as long as you take your time and follow them carefully (read all the text) it takes about 45 minutes from opening the first box to trying it out. I bought bottles of distilled water to fill it, which made it easy to fill using the included funnel & hose.

This affordable rowing machine is streamlined, simple to use, built well, has a comfy seat with a realistic rowing movement, and especially good for a newbie. Because the cost of this machine is less than $150, it is popular on the net. As it has a hydraulic rower, resistance is provided by just one piston under the main key column. Along with a comfy cushioned seat, LCD screen, this machine provides 12 hydraulic cylinder resistances.
Our Wooden Rowing Machines are Made in the USA using hardwood from only replenishable sources. We strive to manufacture rowing machines that are of a stylish design and built to last, while maintaining our commitment to eco-friendliness. Our Rowing Machines are functional fitness furniture, designed not to be hidden away like other unsightly gym equipment, but to look at home in your living room. Storing in an upright position no wider than a dining room chair, our rowing machines can be easily laid out for a quick indoor rowing exercise session. 
This affordable rowing machine is streamlined, simple to use, built well, has a comfy seat with a realistic rowing movement, and especially good for a newbie. Because the cost of this machine is less than $150, it is popular on the net. As it has a hydraulic rower, resistance is provided by just one piston under the main key column. Along with a comfy cushioned seat, LCD screen, this machine provides 12 hydraulic cylinder resistances.
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