We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
Of the four types of rowing machines or ergometers, water rowers are best at reproducing the sensation of on-water rowing. Their stroke cycles hold true to the dynamics of real paddling, and each stroke is punctuated with a splash! Water rowers have sliding seats to allow full-body cardiovascular workouts. (With cheaper rowing machines, in contrast, the seats don’t move.) These fitness machines tend to feature high quality parts and can last a lifetime.

WATER ROWER FOR HOME AND GYM USE - Crafted out of high-quality driftwood with aluminum monorail with no impact and non-load bearin...g, making it perfect for users with joint problems. Targets 84% of all major muscle areas like the arms, legs, back, shoulders, chest, core, etc. Water rower dimensions: 83 L x 22.5 W x 22.5 H Inches / Weight: 110 PoundsLIFE-LIKE WATER ROWING EXPERIENCE - Features patented WaterFlywheel, unique self-regulating resistance, ergonomic seat and handles. Suits any user without need for adjustments. Maximum user weight: 375 Pounds.TRACK YOUR PROGRESS - Water Rower comes with an intelligent S4 monitor that shows time per 2 or 500 kilometers, watts, calories burned per hour, distance, and the total time of workouts.LOW MAINTENANCE AND SPACE EFFICIENT - This water rowing machine does not require lubrication or maintenance. User simply needs to add a purification tablet in the water every 3-6 months (tablets come with the package). When not in use, tip vertically against a wall or store in closet conveniently.WARRANTY AND FREE SHIPPING - Enjoy a 1-year manufacturer warranty (Can be upgraded to 3 years on parts and 5 years on the frame for free when you register your unit). Purchase from Dazadi and enjoy free shipping. read more
One of the major deciding factors between water and air rowers is price. Water rowing machines are often found in higher price ranges with the lowest model going for $700 and the best models starting around $1,100. Air rowers are found in every price range starting at $300 and going as high as $1,000+. The affordability of air rowing machines makes them very popular.
Water Rower Dimensions: 82.25" x 22.25" x 19.63" / Weight: 88 Lbs (Empty Tank), 125 Lbs (With 171 Liters Of Water) ; Maximum User ...Weight And Height: 1000 Lbs & 38" InseamExercise Rower Features Stainless Steel Makeup With Brushed Stainless Steel Finish For High DurabilityBoasts Patented Water Flywheel Responsible For Its Natural Rowing Dynamic-Like Actually Driving A Boat With Oars! Other Features: Self-Regulating Resistance Levels-Making It Suitable For Any User, Little Maintenance Required (Tablets Available From Manufacturer Free Of Charge) And Inclusive Of S4 Performance Monitor (Displays Intensity, Kcalories/Hour, Stroke Rate, Heart Rate, And More! Enjoy 1 Year Commercial Warranty (Upgradeable To 3-Year Parts While 5-Year Frames Are Free Of Charge With Registration) read more
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