The meter didn't work properly. It wasn't keeping the distance - we would row for 30 mins and wouldn't even be at 1km!!! And the strokes per minute was reading double strokes (which the company said was normal - huh?). Their customer service team was good and tried to make it work but we ended up returning it and spent the extra money to get a WaterRower and it is amazing!!!
The machine is well constructed for a consumer device. The control panel does not accurately measure distance. It's off tenfold. I've contacted the manufacture about the issue and first I was told it should only be used for comparison purposes, then I was told it would be too expensive to provide a product that didn't show 1 km as 0.1km. Yes, these are ridiculous excuses.
Outside of resistance type, we found the number-one arbiter of ride feel to be cord quality. Water ergometers tend to employ nylon cords, while air ergometers feature metal chains — a durability factor we anticipated would result in our favoring air. But while all three water rowers aced our expectation of smooth, high-tension strokes, perfecting the chain seems to be more difficult: Some tug with just a slight rumble, others feature bouncy, grinding chains that are incredibly loud, something akin to angry snoring. As for nylon, the best wind and unwind like elastic silk — no slack, no sound, no catching, just perfectly even tension throughout the stroke.